Return Policy

Return Policy

Welcome to XYSRIM!     We value your satisfaction with our home products.     Our Return Policy ensures a hassle-free experience should the need arise to return or exchange an item.

1.     Eligibility for Returns

a. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as received.

b. Returns are accepted within 30 days of the purchase date.

2.     Initiating a Return

a. To initiate a return, please contact our customer support team at xysrim.com.

b. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.     Return Shipping

a. Customers are responsible for return shipping costs.

b. We recommend using a trackable shipping service to ensure the safe return of your item.

4.     Refund Process

a. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

b. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

5.     Exchanges

a. We only replace items if they are defective or damaged upon receipt.     If you need an exchange for the same item, please contact us at xysrim.com.

b. If the item is out of stock, a refund or store credit will be issued.

6.     Non-Returnable Items

a. Some items are non-returnable, including gift cards and final sale items.     Please check the product description for details.

7.     Damaged or Defective Items

a. If you receive a damaged or defective item, please contact us within 7 days of receiving the product.     We will arrange for a replacement or refund.

8.     Cancellation Policy

a. Orders can be canceled within 24 hours of purchase.     Contact us at xysrim.com with your order number.

b. Once the order is shipped, it cannot be canceled, and the standard return process applies.

Thank you for choosing XYSRIM.     We are committed to making your shopping experience enjoyable and straightforward.     If you have any questions or concerns, please don't hesitate to contact our customer support team.

Warm regards,

The XYSRIM Team